Cancellation & Refund Policy
We believe in delivering results. Our cancellation and refund policy is as follows:
No General Cancellations or Refunds
Due to the nature of digital marketing services, we do not offer general refunds once the service period has started.
Performance-Based Guarantee
If we fail to achieve at least 50% of the agreed performance goals in a given month (based on metrics like leads, clicks, reach, or conversions defined at project start), we will not charge the client for the next month.
This does not apply if client-side delays or incomplete inputs affect the results.
Communication
All concerns regarding performance should be addressed in writing within 7 days of monthly report delivery.
Contact Us
For any questions please contact us at +91 70691 33220 or mail us at webmaster@surgelionmedia.com